Return Policy

Ile-Eru.com Return policy allows you to return or exchange products at any of our branches within 24 hours of purchase, subject to a few exceptions.

Customers may return any unwanted items within 24hours for a refund, exchange or replacement. Any Customer Loyalty points earned against any item(s) you return for a refund will be removed in accordance with the Customer Loyalty terms and conditions.

Bring unopened, any damaged, or defective item(s) along with your receipt to any of our branches to get a refund, exchange or replacement. Items will only be accepted if unopened, unassembled, complete and boxed.

Note: A customer can only return a non-defective item if he/she is requesting an exchange. Items sold in a clearance sale are final and are not eligible for return.

Customers will be able to return defective products within 7 days of delivery for a replacement or exchange. Customers will be able to return non-defective products within 7 days of delivery for only an exchange.

Please note items cannot be returned WITHOUT the invoice of the order.

Replacements and Exchanges

If you receive a product that is defective or unsatisfactory for any reason, we offer a like-for-like replacement, or an exchange for another product within 7 days of delivery. Like-for-like product replacements are subject to availability of products. If we no longer have that product in stock, we will offer you an exchange for a similar product or another product of your choice. If the product being exchanged is of greater value than the product you are requesting (i.e. you are exchanging your item for something cheaper), Customer Care will assist in ordering the new item using the funds from the initial purchase.

If the product being exchanged is of lesser value than the product you are requesting (i.e. you are exchanging your item for something more expensive), Customer Care will assist you in ordering the new item and buyer can opt to pay the difference upon delivery (Cash on Delivery) or pay via bank transfer.

That's it! Our return policy is designed to be hassle-free and ensure that buyers are always satisfied with their purchases, and when they aren't, we are here to make things right.